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Resumé

Nice to meet you —

I'm Shawn Antonio — I design systems and digital experiences built for real-world constraints.

I'm a Toronto-based Product Designer focused on scalable UX systems, complex flows, and brand-aware digital experiences across web & mobile.

My experience

Years, product design

4+

Years, design industry

7+

Currently

Currently @ Qualifacts (formerly OnCall Health), designing tools for providers and clients across 200+ behavioural healthcare networks.

About

Experience

Product (UX/UI): 4+ years / Brand & Marketing: 3+ years
L3 – Product Designer, Qualifacts (2024 – Present)
L2 – Product Designer, Qualifacts (2022 – 2024)
L1 – Jr. Product Designer, OnCall Health (2021 – 2022)
L2 – Digital Designer, Feed Agency (2020 – 2021)
L2 – Designer, Skrumble Technologies (2019 – 2020)
Design & Marketing Assistant, CentreCorp (2019)
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Marketing & Design Coordinator, Small Arms Society (2018)
Branding Apprentice, Shadowblast (2015)

Skills & Qualities

How I excel through research, design, and product strategy
Research & analysis
Journey mapping
Workflow analysis
Stakeholder interviews
Competitive market analysis
UX, UI & visual design
Accessible design
Cross-platform design (web, mobile, tablet)
Design systems
Interactive prototypes
Responsive design
UX writing
Product strategy & collaboration
Feature prioritization
Design QA review
Working within dev constraints
Agile workflows

Approach

My design ethos, how I think, and how I work with others
Design for everyone
I design with accessibility and real-world behaviours in mind, ensuring every experience is grounded in the user's needs.
Think in systems
I simplify complex workflows through clear, scalable design systems that bring structure, speed, and consistency to each project.
Be collaborative & accountable
Design has always been a collaborative role to me, so I ensure to adapt to ambiguity and stay hands-on throughout each step of implementation.

Projects

Recent work

Driving rapid adoption through a rebuilt provider-centric mobile EHR

Led end-to-end design of a mobile EHR for onsite behavioural health providers. Launched MVP beta within 6 months, achieving 89% provider adoption and 80% feature parity.

2023 / Qualifacts / Mobile, Design Systems, 0 → 1 Launch

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Reducing care disruptions through a scalable intake & handoff system

Designed a virtual pre-appointment solution for flexible client screening, follow-up appointment scheduling, and easy handoff for care teams.

2024 / OnCall Health / Web, Mobile

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Increasing attendance through personalized reminders

Instant notification system built for appointment reminders and broadcasts, resulting in a +2x increase in email reminders, +2.3x in voice reminders, and +1.5x in SMS reminders.

2023 / OnCall Health / Web, Mobile

Please reach out to learn more about the process and outcomes for this project.

Increasing engagement through digital assets

Led the execution of high-volume digital campaigns, and supported national initiatives including the Authenticity Guarantee program and major growth campaigns reaching 600k+ impressions.

2020-2021 / eBay / Marketing & Brand Design, UX Design

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Repositioning a local retail brand to drive online sales

Directed a full brand refresh and e-commerce redesign for an Ontario-based retailer, leading to 50%+ increase in online sales within the first month and 2× social engagement year-over-year.

2020 / Westbrook's Flower Shoppe / Web Design, Brand Design

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Boosting event turnout for a non-profit organization

Led redesign & launch of a new website supporting arts, heritage, and environmental programming. Achieved 2.2x the weekly volunteer participation and significant uplift in event attendance following launch.

2019 / CreativeHub1352 / Brand Design, Web Design

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A visual identity for Colbourne Café & Bistro

Creating a brand for the historic bistro in the High Park neighbourhood.

2018 / Colbourne Café & Bistro (Personal Project) / Brand Design

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